Support

Frequently Asked Questions

Quick answers about profiles, teams, Game Rooms, and tournaments on HELIOS.

Last updated: October 9, 2026

How do I join a Team?

Create a Player profile first. A Team manager can then invite your Player profile to an available roster position.

Authorized tournament managers record individual games. Completed games determine the score of the parent series and bracket progression.

Teams earn XP from completed matches and tournaments. XP determines the Team's current progression level and title.

Contact details and a dedicated support request flow will be added here. For now, keep this section as the temporary support reference.